Contact & Support

General Support

For account help, usage questions, and general inquiries:

Please include your account email and a brief description of the issue in your message.

Vulnerability Disclosure

If you have discovered a security vulnerability in Aegis DMS, please report it responsibly:

Include "SECURITY" in the subject line. We will acknowledge your report within 48 hours and work with you to verify and address the issue before any public disclosure. Please do not file public GitHub issues for security vulnerabilities.

See our Security page for our full security model and disclosure policy.

Billing and Account Escalation

For subscription changes, billing disputes, or account access issues:

• Manage your subscription directly from the Billing portal (requires login)
• For billing disputes or payment failures not resolved via the portal, email support@aegisdms.life with "BILLING" in the subject line
• Refund requests are handled on a case-by-case basis — see our Terms of Service

Active Release Incidents

If you are a designated contact (beneficiary/executor) and you are experiencing an issue during an active release incident — such as a release notification that did not arrive, a claim link that is not working, or a time-sensitive access problem — contact us immediately at support@aegisdms.life with "RELEASE INCIDENT" in the subject line.

Release incidents are treated with the highest priority. We monitor support email around the clock for messages with this subject prefix.

Data Deletion Requests

You can request full account and data deletion from your account settings, or email support@aegisdms.life. See our Data Deletion page for details on what is removed and the timeline.